Privacy Policy
FORCE SOFT DMCC (“FORCE SOFT DMCC”, “we”, “our” or “us”, “Company”) recognizes the importance of protecting personal details and information and provides this Privacy Policy with respect to the access and use (direct or indirect) of https://www.force-soft.com/ (“Services”). For the purpose of this Privacy Policy, the user of Services may be merchants using Services (“User”, “you” or “your”). This Privacy Policy will help you understand our policies and procedures regarding the collection, handling and use of your information.
By using our Services through the Sites, you signify your assent to this Privacy Policy and consent to the processing of your Information (Personal Information and/or Sensitive Personal Data or Information). If you do not agree with this Privacy Policy do not, in any manner, use our Services, install and/or use the mobile application.
The https://www.force-soft.com/ may contain links to other third-party websites (for instance, for registration purpose to events organized by third parties). If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal data. Please check these policies before you submit any personal data to such third-party websites.
Information Collection
This Privacy Policy covers our treatment of your Information collected from (i) Merchants/ Sub-Merchants who use or may want to use our payment gateway services; and/or (ii) consumer information that we acquire in the course of our business.
As a merchant/ sub-merchant, we collect your Information, through the registration process, the service agreement that we execute and various submitted documents of your creditability that are required from time to time. We may ask you to ask your customers to enter personal data when placing an order, such as name, address, phone number, credit card/ banking details and e-mail address and use this data to protect the merchant and ourselves against risk.
If you are a consumer, we recommend that you also read the privacy notice of the merchant with which you did business to understand how they process your personal data.
We control the ways of collecting your Information, and determine goals for which We use Information. We are a “data controller” within the meaning of the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as “GDPR”) and other applicable laws pertaining to data protection.
We collect the next Information:
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Contact information, such as name, home address, and E-mail address.
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Account information, such as username and password.
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Other information, obtained during our KYC procedures, such as information about your financial state and source of funds;
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We also automatically collect certain computer, device, and browsing information when you access the https://www.force-soft.com/ (“Website”) or use of Services. This information is aggregated to provide statistical data about our users’ browsing actions and patterns, and does not personally identify individuals. This information may include:
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The information about the computer or mobile device you use to access our Website, including the hardware model, operating system and version, the web browser you use, IP addresses and other device identifiers.
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Website usage information, the server log information, which may include (but is not limited to) your login details, the date and time of visits, the pages viewed, your IP address, time spent at our Website and the websites you visit just before and just after our Website.
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The bandwidth upload and download speeds, the amount of free and used storage space on your device and other statistics about your device.
Purpose
We respect your privacy and want to promote trust and confidence on the internet. As such, we feel it is necessary to disclose to you what information this site collects and tracks and what we do with the information that we collect.
We may use your Information to:
• Process your transactions. We will process your Information only for the purpose(s) for which it has been provided to us.
• Fulfill our legal or regulatory requirements;
• Verify your identity in accordance with the applicable legislation and the Company’s Anti Money Laundering policy, as well as address other law enforcement needs. We also may share your information with other financial institutions and with tax authorities if such actions are required from us due to any applicable legislation.
• Detect, investigate and prevent fraudulent transactions or unauthorized or illegal activities;
• Protect of our rights and property;
• Personalize your Services experience.
• Analyze Website usage, and improve our Website and Website offerings. Analyzing and tracking data to determine the usefulness or popularity of certain content and to better understand the online activity of our Website users;
• Help us respond to your customer service requests and support needs, answer your inquiry or respond to a communication from you;
• Contact you about Services. The email address you provide may be used to communicate information and updates related to your use of the Services. We may also occasionally communicate technical notices, support or administrative notifications, company news, updates, promotions, and related information relating to similar products and Services provided by Company.
• Administer a contest, promotion, survey or other features as will be more explained on the Website.
• Link, connect or combine Personal Information we collect from or about you with other Personal Information; and
• Carry out any other purpose or reason for which the Information was collected.
Disclosure
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers. We use advanced security technology to prevent our computers from being accessed by unauthorized persons. It is important for you to protect against unauthorized access to your Login ID/password and to your computer. Be sure to protect the password used to access our services.
In processing your transactions, we may share some of your Information with our third party service providers who help with our business operations. Your information will not be sold, exchanged, or shared with any third parties without your consent, except to provide Services or as required by law. By using Website or Services you consent to the disclosure of your Personal Information as described in this Privacy Policy. Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses. Company’s third party service providers are contractually bound to protect and use such information only for the purposes for which it was disclosed, except as otherwise required or permitted by law. We ensure that such third parties will be bound by terms no less protective those described in this Privacy Policy, or those we are subject to under applicable data protection laws.
We use reasonable precautions to keep the personal information disclosed to us secure and do not disclose this information to other individuals or organizations unless required for provision of Services to you such as to banks, card associations, . However we will exchange information with other companies and organizations for the purposes of fraud protection and risk reduction. You acknowledge and agree that for the purpose of sending you updates/ communications, improving product, personalization, offering new features in the existing services you are availing, offering new products/ services which may be relevant for you and Service efficiency, we may, under controlled and secure circumstances, share your Information with our affiliates, associates or third parties with whom we have an legal arrangement in place.
We may disclose your Information pursuant to applicable laws, a directive or order of a government entity or statutory authority or any judicial or regulatory authority or to law enforcement agencies in any official investigation including but not limited to cyber incidents, prosecution and punishment of offences. You agree that FORCE SOFT DMCC has the right to monitor and to disclose Information as may be necessary to satisfy any law, regulation or other governmental request. We may transfer Your Information or other information collected, stored, processed by FORCE SOFT DMCC to any other entity or organization only in case it is necessary for providing Services to You in connection with Application. We will cooperate with the appropriate law enforcement authorities in investigating claims of illegal activity.
We will only disclose your Information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your consent.
If you decline to submit Information to us, then we will unfortunately not be in a position to provide the Services to you.
Security
We work to protect the security of your Information during transmission by using appropriate software, which encrypts information you input. This encrypted information is stored on secure systems/computers. We use advanced security technology to prevent our computers from being accessed by unauthorized persons.
We have also implemented information security practices and standards and have in place information security programmes and policies containing managerial, technical, operational and physical security measures that are in compliance with the applicable laws including, so as to protect the your Information with us us from unauthorized access, use, modification, damage, disclosure or impairment.
However, no data transmission over the internet is fully secure, so we cannot ensure or warrant the security of any information you submit to us. Further, we do not guarantee in any way, the security of any Information that you transmit or share on the Site; and you do so at your own risk.
We urge you to keep your Information confidential and not share it with anyone unless necessary. Any of your information which you provide when you use our Services to an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board, (a) will not be considered confidential, (b) will not be considered as Personal Information, and (c) is not subject to protection under this Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect or use such information for their own purposes. In the case of abuse or breach of security, we are not responsible for any breach of security or for any actions of any third parties which receive the information illegally. We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.
Changes to the Privacy Policy
FORCE SOFT DMCC reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. In case, any changes are made in the Privacy Policy, FORCE SOFT DMCC shall update the same on the website. Users should periodically review this page for the latest information on our privacy practices. Once posted, those changes are effective immediately, unless stated otherwise. Continued access or use of the Services constitutes your acceptance of the changes and the amended Privacy Policy. However, if you do not agree with the changes, please do not continue to use the Services or submit Personal Information to us.
Changes to your Information
If you (i.e. our Merchant) would like to view the information we have collected from you and your customers or you want to correct your information or the billing/shipping details of your customers or their IP addresses, please contact our support team. If you have questions or suggestions, we can be reached by email at support@force-soft.com.
You are able to exercise all the right foreseen by legislation, if this does not contradict the legal requirements in relation to the prevention of money laundering and terrorist financing laws, our record keeping obligations, etc.
You have the following rights:
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the right to be informed about the fact that we’re processing your Information and which data exactly we are processing,
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the right to data portability. In certain circumstances, you have the right to obtain all your Information we store in a machine readable format;
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the right to object the processing of your Information.
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the right not to be subject to automated decision-making including profiling if it doesn’t intervene in performing the contract between you and us.
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the right to access your Information, to correct, update, and block inaccurate and/or incorrect data;
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the right to withdraw your consent of Information processing;
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the right to erase your Information from our servers upon your justified request (a right to be forgotten);
You have the right of withdrawal of consent to personal data processing. You may also exercise your right to be forgotten and erase your Information from our servers. In cases stipulated in Article 17 of GDPR, we will delete your Information we process, except for those Personal Information which we are obliged to store in accordance with the requirements set forth by the applicable legislation.
Please be advised, that in case of realization of your right of withdrawal of consent to personal data processing or right to be forgotten, we will may not be able to provide you our products or services, and we have a special right to terminate all our current agreements with you with the application of legal consequences of such termination, and you irrevocably acknowledge such our right.
In order to withdraw the consent to personal data processing and/or exercise your rights to be forgotten please contact us at support@force-soft.com. Furthermore, in this case, for the purposes of safety, we may request you to present your ID document, including directly at our office.
Disclaimer
We reserve the right to report any illegal activity by any User, that is, our -Merchants or their customers to law enforcement for prosecution. Please be aware that we do not control the acts of our Sub-Merchants, customers or visitors.
Contacting FORCE SOFT DMCC Please feel free contact us at support@force-soft.com to highlight any issues that you may be facing or require any information/ assistance from us.